Privacy Policy

Last updated: December 2025

ORI ByMSGP ("we", "our", "us") is a digital platform operated by MSGP Infra Tech Pvt. Ltd., designed to enable efficient bulk waste management, tracking, compliance, and grievance redressal for Bulk Waste Generators (BWGs), supervisors, drivers, administrators, and authorized government bodies.

We are committed to protecting your privacy and ensuring transparency in how personal and operational data is collected, used, stored, and shared.

1. Information We Collect

We collect the following categories of information when you use the ORI website or mobile application:

a. Personal Information

• Name
• Email address
• Mobile number
• Organization details
• Role (BWG, Supervisor, Driver, Admin, Authority)

b. Registration & Compliance Information

• Organization address and location
• Registration documents and ID proofs
• Agreement and approval status

c. Operational Data

• Pickup requests and schedules
• Waste collection history
• Vehicle and driver assignments
• Grievance tickets and resolutions
• Payment and invoice records

d. Technical & Usage Data

• Device information
• IP address
• Browser or app usage data
• Login timestamps and activity logs

2. How We Use Your Information

We use collected information strictly for operational and compliance purposes, including:

• Creating and managing user accounts
• Processing BWG registrations and approvals
• Assigning supervisors, drivers, and vehicles
• Scheduling and tracking waste pickups
• Handling grievances and service requests
• Generating reports for operational and regulatory use
• Improving platform performance and reliability
• Communicating important updates and notifications

We do not sell or rent user data to third parties.

3. Authentication & Login

ORI ByMSGP supports:

• Email and password login
• Google Sign-In (where enabled)

Authentication data is securely handled using industry-standard security practices.

4. Data Sharing & Disclosure

We may share data only with:

• Authorized MSGP Infra Tech Pvt. Ltd. internal teams
• Assigned supervisors, drivers, or inspection officers
• Government or municipal authorities (e.g., BSWM) where required for compliance
• Service providers used for hosting, notifications, or analytics (under strict confidentiality)

Data is shared only on a need-to-know basis and for legitimate operational purposes.

5. Data Storage & Security

We implement appropriate technical and organizational safeguards to protect data, including:

• Secure cloud infrastructure
• Role-based access control
• Encrypted communication channels
• Activity logging and monitoring

While we take strong precautions, no digital system can be guaranteed to be 100% secure.

6. Data Retention

We retain user and operational data only for as long as:

• Required to fulfill operational purposes
• Mandated by legal, regulatory, or contractual obligations

Data may be archived or anonymized once it is no longer required.

7. User Rights

Users have the right to:

• Access their personal information
• Request corrections to inaccurate data
• View registration and approval status
• Raise grievances regarding data usage

Requests can be made by contacting us using the details below.

8. Cookies & Tracking

ORI ByMSGP may use basic cookies or similar technologies to:

• Maintain login sessions
• Improve user experience
• Monitor system performance

We do not use cookies for advertising or third-party marketing.

9. Children's Privacy

ORI is an enterprise and compliance platform intended for users 18 years and above.

We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated "Last updated" date.

Continued use of ORI after changes indicates acceptance of the revised policy.

11. Contact Information

For questions, concerns, or data-related requests, contact:

MSGP Infra Tech Pvt. Ltd.

Website: https://oribymsgp.com

Email: manas@msgp.co.in